If you purchased your EFM product from a retail store, you will need to return the product to the place of purchase with a valid proof of purchase to claim under our manufacturer's warranty.
However if you purchased your EFM product online from this website, or can not get to the retail store, please select one of the options below:
Please ensure you have your proof of purchase and photos of the damage handy, and include a brief explanation of the situation when you are submitting the form.
Once submitted, we will review your claim and, if approved, we will ask you to return your faulty product to the location below:
EFM Service Department
PO Box 684
Belmont, WA 6104
Ph: 1300 069 336 (Mon to Fri, 9am to 7pm EST)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
EFM warrants that its products are free from defects in materials or workmanship for up to 2 or 5 years (depends on product) from the date of purchase. EFM will repair or replace any product which is defective in materials or workmanship at no charge to the customer (for parts or labour). The customer is responsible for any transportation and postage costs.
D3O impact protection material is infused within the bumper of the Case Armour, offering high protection against knocks and drops to the corners. There is no guarantee an EFM case Armour will provide 100% protection, 100% of the time in ALL circumstances.
Under the terms of the EFM® Case Armour 2 Year Warranty, general wear and tear from excessive removal or daily use of an EFM Case Armour is not considered a manufacturing fault, nor is discolouring of the EFM® product. Please refer to the full terms of the warranty (located on the warranty card inside your Case Armour package).
This EFM® product comes with a 5 Year Warranty which is set out in the warranty card accompanying the product. The 5 Year Warranty does not cover certain things, including (but not limited to):
This EFM® product comes with a 2 Year Warranty which is set out in the warranty card accompanying the product. The 2 Year Warranty does not cover certain things, including (but not limited to):